Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are processed and shipped or within 12 hours after ordering. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on theluxtrend.com receives the following guarantees:

• full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time (45 business days not including 1-3 business days processing);
• full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with money back guarantee. Just send us a message on Contact Us page or contact us at support@trendingviralnow.com.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Easy Returns

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense and the item must be new, unused and its original packaging.

Please contact us within 14 days of receiving the item and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Refunds are not available under the following circumstances:

Your order does not arrive due to an incorrect address provided by you;

Your order does not arrive due to an exceptional circumstances beyond our control (e.g. delayed by a natural disaster)

If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

Missing order: In case a package is delivered (based on tracking number update) but you claim that you did not receive the item, you must submit a claim to the shipping carrier directly. The orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

How do I request a return, exchange, or refund?

If you want to initiate a return, exchange, or refund, please complete the following steps:

1. In the event of a return, exchange, or refund request contact us via email at support@trendingviralnow.com and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the  address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.

Have any other questions? Please feel free to reach out to support@trendingviralnow.com