Help Center

We ship orders oversea by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.

Yes. We can ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Most of our products usually do not get any custom fees. However, we are not responsible for any possible custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping time varies by location. These are our estimates:

Important Advisory:

*Chinese New Year 2019 is coming. Most of the items sold on the store come direct from the factories overseas and they will have a holiday from January 28 to February 12. The store will remain open for orders however please be advised there may be some delays for deliveries for these products until the end of the holiday. Thank you.

*This doesn’t include our 2-5 day processing time.

Yes, you will receive another email with the tracking number once the order has been processed for shipping.. If you haven’t received tracking info within 5 days, please contact us @ support@trendingviralnow.com.  Please make sure to whitelist our support email (support@trendingviralnow.com) to make sure you receive all transactional emails in your inbox.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

We ship your orders from various international warehouses (US, Canada, Malaysia, Singapore and China). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

All orders can be cancelled until they are processed for packaging and shipping. If your order has been paid and you need to make a change or cancel an order, you MUST contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Your satisfaction is our #1 priority.

• If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment. *You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired.
• If you received the wrong item or damaged/defective items you can request a refund or a reshipment. You must submit a refund/return request within 7 days after receiving damaged/defective/wrong items and you must provide proof (images/pictures/video) to substantiate your claim.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of trendingviralnow.com (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of trendingviralnow.com (i.e. you simply changed your mind)
• You submitted the refund request after 7 days for damaged/defective/wrong items. Or you submitted a refund request after 15 days for items that arrived more than 60 days after the guarantee period.

You can request for a refund by sending us an email @ support@trendingviralnow.com. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

If you would like to exchange your product, perhaps for a different size in clothing (only if you were sent the wrong size from what you ordered), You must contact us within 7 days upon receiving the product and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so. Please be advised that you will have to shoulder the return/exchange shipping fee but we will shoulder the shipping fee for the reshipment of the product that will be sent out to you in exchange of the returned product.

All products are tested to make sure they are working before shipping out. However some products may get damaged during the shipping process due to circumstances beyond our control. In case you received a damaged product, please send us a short video showing the specific problems so we can further assist you.

The videos and images will also serve as documentation and proof for any possible refund/reshipment/exchange requests. 

For security purposes, any refund/reshipment/exchange requests will not be processed without proof to substantiate the claim.

All sales are FINAL For Products under the SPECIAL FREE OFFERS category, Please be advised that due to the nature of the sale (FREE OFFER) THERE ARE NO REFUNDS, RETURNS OR EXCHANGES offered.