28cm x 10cm x 45cm (11.02in x 3.94in x 17.72in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from different warehouses worldwide may be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from a US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||7-20 Business days
||7-26 Business days
|Australia, New Zealand
||7-30 Business days
|Central & South America
||10-30 Business days
||7-20 Business days
||10-45 Business days
Do you provide tracking information?
Yes, you will receive another email with the tracking number once the order has been processed for shipping. If you haven’t received tracking info within 5 days, please contact us @ firstname.lastname@example.org or via the Contact Us page. Please make sure to whitelist our support email (email@example.com) to make sure you receive all transactional emails in your inbox.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Payment methods include PayPal and Credit card (Visa, MasterCard, Discover, and American Express) via Paypal.
PayPal is a safer, easier way to send and receive money (. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.
PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one, or you can check out without creating a paypal account when you pay via credit card through paypal.
3) You can use the PayPal as you want according to the on-screen instructions.
Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.
The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are processed for packaging and shipping. If your order has been paid and you need to make a change or cancel an order, you MUST contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trendingviralnow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of trendingviralnow.com (ex. you simply changed you mind)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If you would like to exchange your product, perhaps for a different size in clothing, You must contact us within 7 days upon receiving the product and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. Please do not send your purchase back to us unless we authorize you to do so. Please be advised that you will have to shoulder the return/exchange shipping fee but we will shoulder the shipping fee for the reshipment of the product that will be sent out to you in exchange of the returned product.
All products are tested to make sure they are working before shipping out. However some products may get damaged during the shipping process due to circumstances beyond our control. In case you received a damaged product, please send us a short video showing the specific problems so we can further assist you.
All sales are FINAL For Products under the SPECIAL FREE OFFERS category, Please be advised that due to the nature of the sale (FREE OFFER) THERE ARE NO REFUNDS, RETURNS OR EXCHANGES offered.